Refund policy

Because Vero Lumière offers skincare, cosmetics, and beauty products, we maintain strict standards for hygiene, safety, and product integrity. For these reasons, we do not accept returns of opened, used, tested, or unsealed products and do not offer refunds for buyer’s remorse, preference changes, or dissatisfaction with personal product preferences.

No Returns / No Refunds For

We do not accept returns or provide refunds for:

Buyer’s remorse or change of mind
Products that have been opened, used, tested, or had their protective seal removed
Personal preference regarding color, shade, scent, texture, consistency, or product feel
Products ordered by mistake
Products that are incompatible with a customer’s personal preferences or beauty routine
Products damaged after delivery through misuse, improper storage, or normal use

For health and safety reasons, opened or used skincare and cosmetic products cannot be restocked or resold.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order Cancellations

Orders may only be canceled or changed before they enter processing or fulfillment.

Once an order has entered processing, fulfillment, or shipment preparation, it may no longer be possible to cancel or modify the order.

If you need to request a cancellation or change, email us as soon as possible at contact@verolumiere.com with your order number.

Cancellation requests are not guaranteed and depend on the status of your order at the time we receive your request.

Exceptions — Damaged, Defective, Leaking, or Incorrect Items

If your order arrives damaged, defective, leaking, compromised, or you receive the wrong product, please contact us within 48 hours of delivery at contact@verolumiere.com.

Please include:

Your order number
A description of the issue
Clear photos of the product
Clear photos of the shipping packaging, where applicable

Please do not discard the product or packaging until your claim has been reviewed.

If your claim is approved, we may provide a replacement or refund, depending on the circumstances and product availability, at no additional cost to you.

Vero Lumière reserves the right to request additional information or documentation before approving a claim.

Unopened Products

For hygiene and safety reasons, Vero Lumière generally does not accept product returns. If you have an unopened, unused, and factory-sealed product and believe there are exceptional circumstances that warrant a return, contact us at contact@verolumiere.com.

Any exception must be approved by Vero Lumière before the product is returned. Sending a product back without prior authorization does not guarantee a refund.

Shipping charges are non-refundable unless the return is the result of an error by Vero Lumière or otherwise required by law.

Skin Sensitivities and Product Reactions

Individual skin types and sensitivities vary. Customers are responsible for reviewing product ingredients before use and following all product directions and warnings.

A product causing irritation, sensitivity, or an undesired result does not automatically qualify for a refund or replacement unless the product is determined to be defective or otherwise required by applicable law.

If irritation or an adverse reaction occurs, discontinue use of the product and seek appropriate medical advice when necessary.

Address Accuracy

Please carefully review your shipping information before completing your order.

Vero Lumière is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an address error, contact us immediately at contact@verolumiere.com. We will attempt to correct the address if the order has not yet entered fulfillment or been shipped, but changes cannot be guaranteed.