Shipping policy

Last updated: August 21, 2026

Thank you for shopping with Vero Lumière.

This Shipping Policy explains how orders are processed, shipped, and delivered. Please review your shipping information carefully before completing your purchase.

Processing Time

Orders are typically processed during business days, Monday through Friday, excluding holidays.

Processing time refers to the time required to prepare your order for shipment and is separate from carrier transit time.

Processing times may vary depending on product availability, order volume, fulfillment location, holidays, or other circumstances. Any estimated processing or delivery timeframe displayed on the Site or at checkout is an estimate and is not guaranteed unless expressly stated otherwise.

Orders are not generally processed or shipped on weekends or holidays.

Order Cancellations & Changes

Orders may only be canceled or modified before they enter processing or fulfillment.

Once an order has entered processing, fulfillment, or shipment preparation, we may no longer be able to cancel or change it.

If you need to request a cancellation, address correction, or other order change, email us as soon as possible at contact@verolumiere.com with your order number.

Cancellation and modification requests are not guaranteed and depend on the status of the order when the request is received.

Additional terms regarding cancellations and refunds are provided in our Return & Refund Policy.

Shipping Rates & Delivery Estimates

Available shipping methods, shipping rates, and estimated delivery times are displayed at checkout when applicable.

Estimated delivery times generally begin after your order has been processed and shipped.

Carrier transit times are estimates and may be affected by circumstances outside our control, including:

Carrier delays
Weather conditions
Holidays and peak shipping periods
Supply-chain disruptions
Customs processing
Transportation disruptions
Other unforeseen events

Vero Lumière cannot guarantee carrier delivery dates.

Fulfillment

Vero Lumière may use third-party fulfillment, manufacturing, warehousing, and shipping partners to process and deliver orders.

As a result, products within the same order may occasionally be fulfilled from different locations or arrive in separate packages.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

Tracking

Once your order ships, you will generally receive a shipping confirmation email containing tracking information when tracking is available.

Please allow time for the carrier’s tracking system to update after you receive your shipping confirmation.

Tracking information is provided by the shipping carrier, and tracking updates may occasionally be delayed.

International Shipping, Duties & Taxes

International shipping availability may vary by destination and product.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Vero Lumière does not control these fees and cannot predict their amount.

Customs processing may also delay delivery beyond the original estimated delivery timeframe.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country

before completing checkout.

If you notice an error after placing an order, contact us immediately at contact@verolumiere.com.

We will attempt to correct the address if the order has not yet entered fulfillment or shipped, but address changes cannot be guaranteed.

Vero Lumière is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us or our fulfillment partner because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order is eligible to be reshipped.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by carrier delays outside our control.

If tracking shows that your package is still in transit but delayed, please allow additional time for the carrier to update the shipment status.

If tracking shows your package as delivered but you cannot locate it, we recommend that you first:

Check around the delivery location
Check with other household members
Check with neighbors or building management
Review any delivery photo or carrier notification
Contact the shipping carrier or local delivery office

If you are still unable to locate the package, contact us at contact@verolumiere.com with your order number and tracking information, and we will assist you with the appropriate next steps.

Resolution of lost or missing package claims may depend on carrier investigation results and the circumstances of the shipment.

Returned or Refused Packages

Packages may be returned to the sender because of:

An incorrect or incomplete address
An unclaimed package
Delivery attempts that were unsuccessful
Refusal of delivery
Customs or import issues

If a package is returned to us or our fulfillment partner, please contact contact@verolumiere.com.

Depending on the circumstances, additional shipping charges may apply before an order can be reshipped.

Refund eligibility, if applicable, is subject to our Return & Refund Policy and applicable law.

Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order when it arrives.

If a product arrives damaged, defective, leaking, compromised, or incorrect, contact us within 48 hours of delivery at contact@verolumiere.com.

Please provide:

Your order number
A description of the issue
Clear photos of the affected product
Clear photos of the shipping packaging, where applicable

Please do not discard the product or packaging until your claim has been reviewed.

If your claim is approved, we may provide a replacement or refund, depending on the circumstances and product availability, in accordance with our Return & Refund Policy.

Delivery Risk & Carrier Issues

Vero Lumière will make reasonable efforts to assist customers with shipping and delivery issues.

However, delivery services are performed by independent shipping carriers, and delays or disruptions caused by carriers or circumstances outside our reasonable control may occur.

Nothing in this Shipping Policy limits any rights or remedies available to you under applicable consumer protection laws.